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Digitate

ignio™ Wins Award for First Use of Machine Learning Within the Workload Automation (WLA) Analytics Industry

Enterprise Management Associates (EMA) Identifies ignio for Batch as an Industry Leader in WLA Radar Summary Report

SANTA CLARA l MUMBAI , April 27, 2018: Digitate, a software unit of Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS), today announced that its cognitive automation solution, ignio™, won an award for the first use of machine learning within the workload automation (WLA) analytics industry from Enterprise Management Associates (EMA).

Connecting organizations across a common automation language, WLA builds skills that reduce errors, speed development and remove highly repetitive work, which increases productivity and reliability in defining automated tasks. As WLA continues to evolve, digitization increases and IT accelerates the integration of new technologies such as machine learning.

In its quarterly WLA Radar Summary Report, EMA recognized ignio for Batch, underscoring how it keeps business processes running smoothly, reducing the time required to plan and make changes with impact analysis in minutes. Workload automation for batch jobs execution is critical to the proper operations for enterprises that have large numbers of transactions within banking and financial services, retail and manufacturing industries. For services running over 100,000 batch jobs on a daily basis, any failure could lead to business downtime the next day.

Digitate

AI Pioneer Digitate Unveils Employee Engagement Survey April 30, 2018

New Digitate Research Sheds Light on How Onboarding Experiences Can Impact Businesses’ Employee Retention and Bottom Lines

SANTA CLARA, APRIL 30, 2017: Digitate, a software unit of Tata Consultancy Services (BSE: 532540, NSE: TCS) and pioneer in IT Automation and Artificial Intelligence (AI), announced today its Employee Engagement study examining how onboarding experiences can affect employee retention, company recommendations and potential revenue gains.

Digitate surveyed professionals who work for corporations with 500+ employees across multiple disciplines, including professional services, financial services and insurance, manufacturing, and healthcare. Key findings included:

Onboarding experiences impact retention:
● Employees who have a negative new hire onboarding experiences are twice as likely to look for new opportunities in the near future.
Most new hires are dissatisfied with the onboarding process:
● After the new hire onboarding experience, one in five new hires are unlikely to recommend the employer to a friend or family member.
● One in five is confused about how to proceed during the employee onboard process.
Misalignment between HR and IT departments:
● Half of the study participants say IT resolution is too slow and 40 percent feel getting a response to an HR questions takes too long.
Employees are embracing automation:
● Three out of five (59%) employees think automation may benefit their company.

“Given enterprises invest significant resources in HR technology software and typically spend an upwards of one-third of an employee’s first-year salary to retain the best talent, our survey shows enterprises are under-performing in employee onboarding and not maximizing returns from their investments,” said Victor Thu, Head of Product Marketing at Digitate. “Enterprises have an opportunity to improve their new hire onboarding processes and deliver tangible value by using AI and automation.”

The traditional process of setting up a new employee, in which HR initiates a series of tickets or emails, can be inefficient for all stakeholders. Digitate’s AI-enabled application, ignio™, helps organizations run IT infrastructures far more efficiently, improve customer experiences and increase the agility and stability of IT operations.

With ignio, organizations can automate portions of their IT provisioning work, providing IT staff with the opportunity to focus on more challenging and strategic projects. In addition, ignio’s understanding of the business environment provides organizations with better insights into its policies and guidelines in the areas of data management. Overall, ignio™ eliminates previous bottlenecks and red tape typically associated when onboarding new hires, leading to an increase in productivity and overall increase in employee satisfaction.

According to Dave Schubmehl, Research Director for Cognitive/AI Systems at IDC, “Cognitive/artificial intelligence systems are a class of technologies that have emerged to facilitate the discovery, use and collaboration of information in analysis and decision making. By automating IT operations with AI-based capabilities, tasks that had previously taken hundreds and thousands of operations hours have been reduced to five to 10 minutes.”

While CIOs are typically associated with ‘back office’ responsibilities, the time is ripe for CIOs to take advantage of front-office functions by addressing employee onboarding. AI helps businesses create a sustainable competitive advantage by customizing employee experiences, boosting employee satisfaction and driving top-line revenue.

About the Study
Approximately 1,500 employees across numerous industries and functions participated in the study, conducted by Research Now, a research technology company. To learn more about Digitate’s Employee Engagement survey, download the visual eBook here.

Software Magazine

Victor Thu

The Rise of a Chief Automation Officer February 6, 2018

In order to avoid being disrupted or becoming obsolete in the near future, businesses are rushing to adopt digital business strategies.

According to Tom Koulopoulous, author and founder of the Boston-MA, based think tank, Delphi Group, devices increase by one order of magnitude every decade. Understanding what our future hyperconnected world will look like is challenging because we lack the shared experiences and behaviors to discuss it. Expectations are increasing and executives are consistently retooling their expectation sets to keep up with consumer demand.

Many have created new roles such as chief digital officer (CDO), to put together a digital enterprise plan. However, just as soon as they are building up their competencies around being a digital enterprise, they immediate realize their demand on IT has become exponentially more complex to support their digital transformation.

As a result, we are beginning to see the emergence of the chief automation officer, CAO.

CIO Dive

Alex Hickey

May the IT continuity be with you: What Star Wars can mean for tech December 18, 2017

The economic value of uninterrupted and fast IT service cannot be undervalued. For example, an internet that’s twice as fast would translate to a 0.3% rise in U.S. economy growth alone.

Many industries are already turning to AI to improve baseline operations and continuity. For example, the airline industry is using AI and ML to run simulations, monitor infrastructure and alert employees if something is wrong and automate workload and resiliency programs.

Most respondents said they would not leave “Star Wars” to handle an IT outage. Other major events, such as the Super Bowl or an eclipse, can also tax IT infrastructure and workforces. More reliance on AI-based systems to monitor IT can help offset the distractions of a human workforce.

ARC Advisory Group

Analytics and Digital Transformation Front and Center in Boston October 5, 2017

As one of the ARC Analysts focused on upstream and midstream oil & gas it was great to learn more about how TCS is leveraging ‘cognitive automation’ through its solutions such as Ignio, an product that provides some very powerful horsepower through its self-learning capability, empowered by machine learning and artificial intelligence (AI), that can move customers from predictive maintenance to prescriptive maintenance, thereby extending the life (and availability) of an asset such as a pump or compressor and also optimizing that asset’s performance and the process for which it is being utilized. I know first-hand that TCS is successfully helping customers in Australia with pump optimization and increasing pump availability as well as, more importantly, helping to increase the customer’s gas processing operations by saving over 100-man days per year, reducing pump downtime and increasing production. Harrick Vin, Global Head of Digitate, explained that he envisions advanced analytics platforms such as Ignio as being technology being augmented by people and one that is capable of learning over time.

TCS Japan Launches ignio™, AI for IT Operations September 14, 2017

Tokyo | Mumbai, Maharashtra, India

Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organization, today announced the launch in Japan of ignio™, the company’s award-winning cognitive automation solution for IT operations.

ignio™ ’s pre-built knowledge on IT applications and infrastructure enables it to focus on delivering smarter and faster decision-making by building contextual awareness of the business environment in which it is deployed. The resulting clarity in the state of IT operations allows enterprises to predict and prevent problems with greater speed and accuracy and produce marked improvements in operational efficiency, thus allowing organizations to become more agile, robust and productive.

When system outages occur today, businesses dedicate vast resources to rectify the problem. Oftentimes, multiple teams are called together to identify the root cause and devise resolution plans. This can take several hours and sometimes days. ignio™is able to rapidly identify the same root cause within minutes and is even able to resolve the problem autonomously.

While we believe that many enterprises in Japan have started on the journey to transform in the new digital economy by leveraging forces like AI, we have observed globally that many AI products today require long learning cycles,” said Akhilesh Tripathi, TCS’ Head of Global Sales for Software Products. “Instead, we prebuilt ignio™ with IT application and infrastructure knowledge, therefore allowing ignio™ to begin delivering value in less than six weeks.”

Norikazu Sekino, Head of IT Infrastrcuture Services, TCS Japan commented, “We are confident that ignio™ can very quickly deliver clear benefits for corporations running large IT operations and feel that AI driven business-operations will be of significant impact in Japan. To this end we are buoyed by the promising results of our initial pilot with Mitsubishi Corporation and also see ignio™’s recent achievement of certified integration with SAP ERP as a boon for expansion in Japan.”

Speaking on Mitsubishi Corporation’s experience with ignio™, Mr. Takeshi Higuchi, General Manager, IT Planning Department comments that, “We have been thoroughly satisfied with ignio™’s results and the speed with which they were delivered through this pilot. Not only has ignio™ reduced incident recovery time by thirty percent, it has also slashed incident response work volumes in half, and all but eliminated human error. Through full scale adoption we foresee ignio™ helping to optimize utilization of IT-investment resources. In our view, the flow-on effects of IT system stability will contribute not only to improved work efficiency and reduced workplace errors, but also to the creation of business value.”

In the two years since ignio™ ’s launch in June 2015, it has grown to intelligently manage over 1,000,000 infrastructure resources for various Fortune 500 enterprises globally. TCS Japan has established a strong team of local engineers and support personnel to begin delivering ignio™ to customers in the Japanese market.

 

 

Consulting Magazine

Joe Kornik

One on One with Digitate’s Victor Thu August 23, 2017

If your organization hasn’t already implemented some form of artificial intelligence, odds are that it’s right around the corner. IT is the core of many organizations’ ability to operate, and ensuring smooth operation of that function is critical. Artificial intelligence products are starting to carry a lot of that load. Digitate, a venture of Tata Consulting Services, helps clients implement Ignio, a proprietary product designed to solve IT operational challenges within the enterprise. Consulting sat down with Victor Thu, Global Head of Marketing and Product Marketing for Digitate to discuss the evolution of AI’s place in the enterprise and where he sees that trend line going in the future.

TCS Recognized as a Leader in IT Infrastructure Services Automation by Everest Group July 18, 2017

Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization, has been recognized as a ‘Leader’ in Everest Group’s report, “IT Infrastructure Automation – Market Update and PEAK Matrix™ Assessment for Solutions”.

The report highlighted TCS’ ignio™ cognitive automation solution for enterprise IT, as a simple, yet effective value proposition for IT Operations. ignio enables smarter and faster decision making, allowing enterprises to predict problems. It combines disparate, but interconnected business applications and their underlying infrastructure to derive insights and to perform actions autonomously. In addition, Everest Group cited the enhanced value proposition of TCS’ managed services, reinforced by significant cost reduction targets, as a key strength attributing to its leadership position.

TCS Launches AI for SAP Operations June 15, 2017

NEW YORK | MUMBAI, June 15, 2017: Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS), a leading IT services, consulting and business solutions firm, today announced that it has launched ignio for SAP ERP to help customers run their operations in SAP more efficiently and effectively. ignio has also achieved certified integration with SAP ERP.

ignio reduces knowledge gaps across operational teams and technologies, resolves common errors affecting critical business processes, and removes the complexity associated with SAP Basis Management. As such, ignio becomes an “intelligent virtual expert,” in understanding how customers use SAP ERP for business operations and significantly enhancing the value of customers’ investments in the SAP platform.

RACONTEUR

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Amid all the noise and excitement about artificial intelligence, the world’s first cognitive computing system for enterprise IT is providing companies with practical benefits that can revolutionise their operations

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