Freeing IT from Constant “Firefighting”

Both IT and business are growing in complexity. We now see businesses operating with hybrid IT infrastructures where activities are being conducted on and off the cloud, efficiency-oriented technologies such as software defined “anything” along with containers and hyper-converged environments are changing the IT operations management landscape. This highly distributed and changing nature of technology is creating extremely complex IT management issues, but also providing us with new ways of conducting business never imagined.

Businesses today cannot be competitive without being smart about managing IT. Unfortunately, traditional management methods are falling short of expectations. Firefighting and war rooms still exist- with subject matter experts (SME) defending their environments, which ultimately leads to finger pointing and blame.

Eliminating firefighting relies on IT’s ability to accurately predict and prevent anomalies, in other words,predicting problems before they happen and creating system stability. IT wants an enterprise environment where SLO’s and SLA’s are being met; And where you can anticipate and adapt to business changes.

This requires a new approach – a cognitive automation approach involving predictions, self-learning and self-healing. Applying a cognitive approach to IT Ops requires assembling, correlating and aggregating large amounts of cross-tier/silo data to solve problems. This immense volume and complexity of data makes it impossible for the SME’s to cross-correlate and assimilate, therefore rendering many of today’s conventional tools and approaches inefficient and ineffective.

A cognitive automation approach begins with understanding the IT environment – becoming context aware, eliminating false positives (noise), establishing normal behavior characterization and taking action to correct or fix the problem (self-healing.)

Contextual Knowledge
Enterprises are in constant change. New applications, modifications to existing applications, sudden expansion/contraction of server farms and highly distributed applications are all contributing to IT management challenges today. Many of today’s IT tools are not well equipped to understanding context, leaving IT to face inconsistent and incomplete views. This is due to the fact that some applications and business service context may be known only to a few individuals. Thus, current methods often result in an enterprise map that is obsolete and incomplete.

This is something that ignio Blueprint can resolve. It gives you a 360 degree comprehensive view of your enterprise applications and IT infrastructure. This view is constructed by consuming discovery data, CMDB and Log data.

ignio captures enterprise context specifics from day one, automating a wide range of operational activities in health diagnostics and issue prioritization. It transforms daily manual processes to become on-demand and automated.

ignio also:
– increases responsiveness, reducing execution time for both health-checks and the installation of new applications.
– improves quality by increasing the consistency of the all health checks performed across applications.

Check out our “Top 5 Secrets to Fire Free IT” video to learn more!

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