Businesses running SAP rely on it as the core of their operations. This exposes them to a high degree of risk when problems occur— making it crucial to ensure that SAP runs effectively around the clock, from the platform to database and network connections. The high cost of daily operations, coupled with the fact that SAP interacts with multiple systems across the business ecosystem, adds an additional layer of complexity.
SAP specialists experience key pain points including:
- Process delays caused by a high turnaround time for service resolution. This results in part from the distribution of necessary skills, including both business process and technical expertise, in separate silos across the enterprise.
- Lack of visibility. This leads to missed or failed critical tasks that can have a negative impact on the business.
- Reactive problem response. Lacking the appropriate tools to anticipate and proactively solve problems, teams often become aware of issues only after they have affected operations.
- Reduce transactional errors
ignio AI.SAPOps reduces IDoc transaction errors by 40% by automatically resolving tickets that would typically rely on manual resolution, eliminating the need for time-consuming and inefficient communication between various SAP module and functional specialists.
- Reduce resolution delays
An extensive library of pre-built SAP Basis management tasks lets you automate over 50% of crucial tasks, reducing overall MTTR (mean time to resolution).
- Improve SAP Basis Management
Weekly releases of OSS notes by SAP make patching a time-consuming task. ignio simplifies this process by filtering out unnecessary or invalid updates and prioritizing notes that have critical business impact. All of which saves your operations teams hours of labor.
ignio learns your business across business, functional, and technical layers
ignio AI.SAPOps begins by learning your business and creating a unified, real-time enterprise view. This Blueprint process identifies relationships across business, functional, and technical layers as well as across modules (e.g. Financial Accounting, Sales and Distribution, Materials Management).
ignio Blueprint addresses a key factor in error resolution delays: the lack of transparency across independently functioning layers and module, which forces specialists within each domain to come together and play detective for every problem—a time-consuming and staff-intensive process.
ignio resolves issues involving Procure to Pay, Order to Cash, and IDocs within minutes
IDoc Error Resolution
Most SAP applications rely on IDocs as a means of communication between SAP and other systems. Although used on a daily basis, IDocs can be difficult for a functional specialist to understand due to their technical nature. When an error occurs, typically 500 – 1,000 times a day, a functional specialist would need to contact an SAP technical specialist for help. In turn, the SAP technical specialist would then need to ask a business specialist for assistance. This manual process could last for days and cause a ripple effect of delays.
ignio AI.SAPOps reduces IDoc transaction errors up to 40% by automatically resolving tickets that would typically be manual. The solution’s intelligence lies in its ability to prioritize IDoc tasks based on business-critical factors and financial impact. Going beyond monitoring and prioritizing IDocs, ignio AI.SAPOps automatically fixes data inconsistencies. A convenient IDoc check dashboard provides additional insights to easily assess your situation. From monitoring to processing to archival, ignio provides a complete solution for IDoc management.
Basis administrators are responsible for numerous tasks, from performing regular backups and upgrades, to constantly monitoring the runtime environment of databases, OS and user operations activities. ignio AI.SAPOps helps you work more efficiently by simplifying the time-consuming installation of patches, which are released weekly in the form of OSS notes. By filtering unnecessary or invalid upgrades, as well as prioritizing business-critical notes, ignio tells you what – and when – things need to be done, saving your operations teams hours of work.
In addition, ignio leverages an extensive library of pre-built SAP Basis management tasks to automate over 50% of crucial activities. By automating manual Basis processes ignio helps reduce downtime – delivering a positive business impact from day one.
ignio prevents errors by actively managing your SAP environment
In a constantly changing environment, manually managing SAP configurations can lead to errors that result in serious lapses in security, compliance or quality. By automating critical configurations within the core of the ERP Central Component (ECC) and performing 24×7 compliance checks, ignio improves system security and mitigates operational risk. ignio reduces your configuration and compliance concerns with:
- Management of master data updates and configuration changes
- Over 50 Technical Layer Basis compliance checks
- Over 150 Functional Layer compliance checks in Financial Accounting, Sales and Distribution, and Materials Management
Capacity Prediction and Planning
ignio helps you plan ahead by effectively managing work process utilization in real-time. By applying normal behavior and predictive analytics, ignio recommends a number of work processes in proportion to the number of SAP users. This then stabilizes and reduces dialogue response times and overall MTTR.